NB: to be eligible for a return, your item must be unused and in the same condition that you received it, including in the original packaging.
If you would like to action a return (assuming your order is within the valid return period), email your request to the contact person that processed your order/invoice to arrange the receipt of the unit/s in question.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Exchanges can only be made for the same product i.e. a different colour/fabric, or an item of the same price. Otherwise, a refund and new purchase must be processed.
Returns and/or refunds are only valid for regular priced items, outside of product faults or damage within warranty (see Warranty allowances). Sale items cannot be returned, refunded or exchanged. This is non-negotiable.